Ever for the reason that launch of the Surface Pro four again in 2015, some fashions have been troubled by a flickering display screen drawback that just about ruins the expertise of utilizing the gadget. While some gadgets have been helped by a software program patch, the issue has persevered for a small variety of customers.
Now Microsoft is giving up on making an attempt to take care of the problem by way of software program updates, and says it is going to simply change the fashions which might be nonetheless not working correctly. If meaning you, you will get a refurbished Surface Pro four straight from Microsoft.
Having to reside with a display screen defect for months seems like it might get irritating reasonably quick, however no less than Microsoft has lastly bought round to placing an finish to the problem… hopefully. Microsoft says it would take 5-Eight enterprise days on your alternative to reach from once you ship off the defective gadget.
Replacements or restore refunds
“After careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update,” says Microsoft in a help be aware.
“To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.” The provide applies to each shoppers and business clients, and in case you’ve already paid to get your Surface Pro four fastened, you can get a refund.
The provide solely applies to Surface Pro four gadgets and solely to the flickering display screen drawback – for some other issues, it is advisable undergo the same old restore or alternative channels (and that features screens that you have broken your self).